Question 1

How quickly can you fix my broken springs?

Accepted Answer

We understand that a broken garage door spring is an emergency—you may be unable to use your garage or even trapped inside. That's why we offer same-day service for spring repairs in most cases. Our technicians carry common spring sizes on their trucks, allowing us to complete most repairs in a single visit.

For emergency situations, we guarantee a 2-hour response time. Our team is available 24/7, including weekends and holidays. When you call, we'll ask a few questions to identify the spring type and size, then dispatch the nearest available technician.

The actual repair typically takes 45 minutes to 1.5 hours, depending on whether you have extension springs (mounted along the horizontal tracks) or torsion springs (mounted above the door). Torsion springs take slightly longer due to the careful calibration required.

We never recommend attempting spring repair yourself. These springs are under extreme tension and can cause serious injury or death if mishandled. Our certified technicians have the training and tools to perform the job safely.

Learn more about our garage door repair services or emergency service. Call (475) 234-3551 now.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs are wear items designed to last a specific number of cycles (one cycle = one open and one close). Most residential springs are rated for 10,000-15,000 cycles, which translates to roughly 7-12 years of average use.  Several factors can accelerate spring wear:  Normal Wear: Every time your door opens and closes, the springs undergo stress. Over thousands of cycles, the metal fatigues and eventually fails.  Temperature Extremes: Cold weather makes metal more brittle. Many springs break during cold snaps because the metal contracts and becomes less flexible.  Rust and Corrosion: Moisture causes springs to rust, weakening the metal. Regular lubrication helps prevent this.  Improper Maintenance: Springs need periodic lubrication and inspection. Neglected springs fail sooner than maintained ones.  Poor Quality Springs: Low-quality springs have shorter lifespans. We use high-cycle springs rated for 25,000+ cycles for longer-lasting repairs.  Incorrect Spring Size: If your door was installed with undersized springs, they work harder and wear out faster.  Warning signs that your springs are failing include: door feels heavier than usual, door opens unevenly, visible gaps in the spring coils, or squeaking/grinding noises during operation. If you notice these signs, schedule an inspection before the spring breaks completely.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, and we want to make quality doors accessible to every homeowner. We offer several financing options to fit different budgets:  0% Interest Financing: For qualified buyers, we offer promotional periods with no interest charges. This allows you to pay over time without additional cost.  Low Monthly Payments: Extended financing terms are available to keep monthly payments manageable. Terms range from 12 to 60 months.  Quick Approval: Our financing partners offer fast credit decisions, often within minutes. Don't let credit concerns stop you from inquiring—we work with various credit profiles.  No Prepayment Penalties: Pay off your balance early without fees.  The financing process is simple: 1. Choose your door and receive a quote 2. Complete a brief credit application 3. Receive approval (usually same day) 4. Schedule your installation 5. Enjoy your new door while making convenient payments  We also accept all major credit cards, checks, and cash. Some customers prefer to use home equity lines of credit for larger projects.  Contact us for a free estimate and to discuss which payment option works best for your situation. Our doors start around $800 for basic steel models and range up to $5,000+ for premium custom wood and carriage house styles. The average homeowner invests $1,500-$2,500 for a quality door with professional installation.

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